Frequently Asked Questions
How long will my order take to arrive?
Ready to Ship pieces dispatch within 6-12 working days. Made to Order pieces (like our Jamdani sets) are handcrafted especially for you and take 25-30 days. We ship worldwide — international timelines may vary slightly by destination.
Can I exchange or return my order?
Yes — we offer exchanges within 7 days of delivery for standard sizes from our size chart, for size issues, defects, or incorrect items. We don’t offer refunds for change-of-mind, but you can get store credit instead. Sale items, Made to Order pieces, and custom-size orders aren’t eligible for exchange. Email care.kanthaindia@gmail.com with your order number and a photo to start one.
Do you offer Cash on Delivery (COD)?
Yes — COD is available with a 30% advance payment at the time of ordering, and the remaining balance collected on delivery. COD orders are eligible for exchange or store credit only, not refunds.
Can I get a custom size?
Yes, we make custom sizes too — just reach out with your measurements before ordering and we’ll help you get it right. WhatsApp us at +91 82717 95197. Please note custom-size orders are made specially for you and aren’t eligible for exchange.
Will my product look exactly like the one in the photos?
Yes, in construction, fabric and craft — every piece is made to the same design, fabric and measurements shown. Because each one is handwoven and hand-finished rather than machine-printed, you may see very small natural variations in shade or weave from piece to piece — that’s the mark of handcraft, not a flaw, and it’s not grounds for exchange.
Can I cancel my order?
Yes, within 24 hours of placing it and before it’s dispatched. Once shipped, we’re unable to cancel. Email care.kanthaindia@gmail.com to request a cancellation.
Do you ship internationally?
Yes, we do.
Didn’t find your answer?
We typically respond within 24 hours on business days.